Rockwell Automation launches new service offering in Asia–Pacific

Rockwell Automation has announced a new services brand, LifecycleIQ Services, which it says will expand ways that customers can engage with the company’s technology and professionals.

“LifecycleIQ Services create a more intimate customer engagement model, one that can help companies not only solve problems, but also see new possibilities in production and transform them into reality,” said Frank Kulaszewicz, Senior Vice President, Lifecycle Services at Rockwell Automation. “We’re investing in providing a wide range of holistic services to help companies be more productive, safe and secure anywhere in a product, process or plant lifecycle.”

“One challenge faced by many industrial players in Asia–Pacific is how to adopt smart manufacturing technology quickly whilst seamlessly integrating legacy equipment and machinery,” said Inbavanan Rathinam, senior director, Solutions & Services. “LifecycleIQ Services help to address this unmet need holistically, enabling enterprises to be future-ready by incorporating agility and flexibility in both infrastructure and processes.

“Driving efficiencies also continues to be increasingly important to businesses across every sector in the region, with growing attention on sustainable operations. LifecycleIQ Services enables our customers to better plan and service every aspect of the plant, from design to safe operations, enabling reduced energy usage, minimised wastage and maximised output.”

Rockwell says that industrial companies can use LifecycleIQ Services to achieve outcomes like:

• capturing more value from digital transformation initiatives
• reducing risk with comprehensive cybersecurity support
• improving workforce support as they contend with global health challenges and skills shortages.
   

To improve customer experiences, LifecycleIQ Services is also introducing a new way to receive multiple services in one contract. An Integrated Service Agreement allows companies to select a package of offerings to simplify their support needs and have just one number to call to access experts and receive priority service. Companies can get 24x7 technical support, repair services, reports and analytics, field services and more, all in one integrated contract.

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