Express access to industrial electrical and networking products

LAPP Australia Pty Ltd

Monday, 16 October, 2017

Ecs building with new extension

LAPP EXPRESS Australia offers instant access to thousands of stocked industrial electrical and networking products, and stocks more than 5000 high-quality parts and over 1 million metres of the world’s best cable from renowned manufacturers such as LAPP Group, Wieland Electric, Moxa Networking and LS.

LAPP EXPRESS is operated by Engineering Computer Services (ECS), a New Zealand business that has a history of providing solutions to process and automation engineers for more than 30 years. With extensive experience as a leading authorised supplier of electrical and automation products across Oceania, the company has now extended its online offer to customers in Australia.

LAPP EXPRESS offers fingertip access to the latest technology innovations from Europe and around the world. Engineers always need to improve the way they do things; new products are always being developed which can save them time and money. For engineers using this website, it demonstrates with videos some of the latest innovations and gives them new ideas which they might not have seen from traditional suppliers.

With no MOQ’s and fast delivery, an engineer can get a couple of pieces in for development of a proof-of-concept before committing to full production. The website also takes all major credit card brands, so there is no need to raise an official purchase order if you just want to try something out quickly.

LAPP EXPRESS’ behind-the-scenes customer service team is made up of trained electricians and automation engineers who understand customer needs. It employs highly trained engineers with real world industrial experience, so customers can have confidence in its advice. Engineers are able to live chat or free phone at any time to speak to the support team about the right products for their application. This coupled with online rich product information for each product including technical datasheets, installation instructions and demonstration videos, makes it easy for an engineer to find and select the right product first time.

Lead time is often critical for automation and process engineers, so LAPP EXPRESS offers real-time stock checking for all products, right down to the individual drum sizes in stock. It offers cut-to-length cable with no cutting charges from a huge stocked cable range with over 1000 different options to choose from. And with fast free delivery to any location in Australia in 1-4 days on all orders over $100 the company believes it can reduce downtime for Australian clients.

LAPP EXPRESS makes it easy for users to quickly find and buy what they need using intuitive search and find functionality, rich technical product data, real time stock availability and online and telephone technical support.

The website offers a unique feature called EXPRESS FIND. This menu function brings up the all previous product purchases, when it was last purchased, the pricing and the current stock availability. With other websites when users re-order a repeat product they need to drill down through all the product hierarchies again, and there is always the doubt in the back of ones mind it might be a different item than expected. With EXPRESS FIND users know this is the identical product they had last time, and allows for one-click reordering, saving time.

In addition, engineers can track their order status online. The website has a portal where users can clearly see all orders, all shipments, and all invoices related to those shipments. For any delivery, users are able to see what date it was shipped from our warehouse, and there is a tracking link that advises where the goods are and the expected delivery date. For all delivered shipments users are able to see when it arrived, and who signed for it.

1800 931 559

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