Siemens scoops awards for customer and community service

Contact Center World has presented representatives of the Siemens Customer Care Centre with five medals in its 2009 Asia Pacific Awards.

Siemens was nominated six times across the five award categories, achieving an award in every one including two gold and three silver medals.

The awards recognise outstanding customer service across the Asia–Pacific region. There were more than 1000 applicants for the 2009 program, with the best short-listed and invited to present at an event in Singapore at the end of June.

Medals were awarded to Siemens for:

• Best Contact Centre (under 50 seats): Gold medal
• Best in Customer Service (open category): Gold medal
• Best Community Spirit (open category): Silver medal
• Best Leader in the Region: Silver medal to Steve McKenzie, Head of Customer Care Centre
• Best Customer Service Agent: Silver medal to Beverley Pass, Customer Care Centre Team Leader

The two gold medal wins qualify Siemens for the ‘Best in World’ award finals to be judged in November.

“At Siemens, the customer care life cycle is our key to improved customer service. We lead change in the marketplace by first listening to our customers, actively and transparently measuring our performance, and evolving to exceed our customers’ expectations,” McKenzie said.

“We are honoured to be recognised for our excellence in customer and community service. But we are particularly proud of our 94% Net Promoter Score for customer satisfaction. This tells us that our customers are highly satisfied with the service Siemens provides and we’re doing a great job — this is the most motivating and rewarding factor for our team."