NORD expands Aust customer services capacity

NORD Drivesystems has increased its customer engineering services capacity for the Australian market. Local subsidiary NORD Drivesystems AU now offers mechanical and electrical engineering services and support for all NORD helical geared motors and NORD frequency inverter products, with application engineers in both the Sydney and Melbourne offices.

“With our locally based engineers, this will ensure that our customers receive the fastest response to their engineering needs without waiting for a response from Germany,” said Mark Alexander, Director of NORD Drivesystems AU.

“The Australian subsidiary is one of the most remote NORD installations in relation to time zone with our principals in Germany. Our investment of both mechanical and electrical engineers will serve to make the Australian subsidiary more autonomous.”

NORD Drivesystems’ AU sales managers have also been included in the NORD Drivesystems factory engineering training program.

“All of our sales force can now support their customers with 2D and 3D drawings, overhung load calculations, bearing life calculations and thermal calculations to enhance reliability and efficiency in the helical geared motor selection process,” Alexander said.

“Selected sales managers have also participated in the NORD Drivesystems electronics training to further enhance the development of our frequency inverter division in Australia.

“The leading-edge technologies that NORD Drivesystems employs in their helical geared motors and frequency inverters, and their high specification of design, materials, heat treatments, manufacturing and assembly techniques, places NORD Drivesystems at the forefront in its field.”