Siemens and ServiceNow to partner on management of OT assets

Siemens Ltd

Thursday, 16 November, 2023

Siemens and ServiceNow to partner on management of OT assets

Siemens has announced that it will be working more closely with ServiceNow in the future. ServiceNow is well-known in the IT industry as specialising in digital workflows.

The partnership between Siemens and ServiceNow is aimed at enabling greater transparency in industrial asset management through cloud-based management of OT devices, and connecting them with the NowPlatform form ServiceNow.

The Software-as-a-Service solution from Siemens enables the recognition, identification and management of all OT devices to simplify and automate their processes. It makes the status of all OT devices across the network transparent, regardless of manufacturer or device type, using one tool. The functionality will extend the NowPlatform, which already provides management of IT assets. With this expansion, Siemens and ServiceNow are addressing the need of their shared customers to increase transparency across the entire shop floor.

As a result, incidents that could disrupt the production process in industrial plants can be prevented. The tool also allows for planning service tasks, identifying potential security vulnerabilities, and dispatching service personnel without additional manual or time costs. OT assets can now be managed with the same flexibility and interoperability as IT assets.

“OT management is 10 years behind IT management,” said Dirk Didascalou, CTO Digital Industries. “ServiceNow has already mastered IT asset management, and this partnership means opening our ecosystem and leaving behind the silos. By combining the IT expertise of ServiceNow with our OT knowledge, we’re truly putting IT and OT convergence into practice and enabling speed and scale for our shared customers.”

“The digital transformation of manufacturing processes is happening at a rapid pace,” said Karel van der Poel, Senior Vice President Products at ServiceNow. “We are witnessing the fusion of the physical and digital worlds, and IT and OT convergence is an underlying enabler. Digital transformation brings new opportunities for new business models and can help increase productivity significantly. Siemens and ServiceNow are committed to helping customers realise these benefits.”

With this partnership, Siemens and ServiceNow said they are strengthening an industrial ecosystem to accelerate the digital transformation of industrial customers.

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