Metso opens largest service centre globally in Karratha

Metso has announced that it opened its largest service centre globally in Karratha, Western Australia, on 21 March. Located in the Pilbara, the centre will serve the company’s mining and aggregates customers with increased local maintenance and repair solutions.

“The opening of the new centre is an important milestone and further proof of our commitment to accelerate strategic investments in serving customers from pit to port,” said Sami Takaluoma, President, Services business area, Metso. “Strengthening our presence to offer increased productivity, shorter lead times and environmental advantages will allow us to take service capabilities and customer experience to the next level.”

The Karratha Service Centre, backed by an investment totalling approximately $52 million, spans a 35,000 m² area, including a workshop covering 5000 m².

Equipped with amenities such as high-capacity cranes, CNC machines, a heat treatment furnace, welding facilities and assembly stations, the centre has received significant customer support, according to Metso. The centre will be able to service a wide range of heavy mining equipment, including crushers, screens, mills, HIG mills, HPGRs and car dumpers, among others.

The centre also contributes to customers’ sustainability goals, by extending the operating life of assets, increasing energy and water efficiency, and minimising plant downtime. Further, by reducing the need for long-haul freight between Perth and the Pilbara region, the centre reduces carbon emissions and offers faster access to critical spare parts.

“This is a long-term and significant commitment to the Pilbara region and the communities here. We are extremely pleased that our local customers are already expressing considerable interest and confidence in our services,” said Stuart Sneyd, President, Asia Pacific, Metso. “Metso has a significant installed base of equipment and a strong reputation in Asia Pacific; every day over 900 processing plants rely on Metso’s technology.”

The Karratha Service Centre also features a dedicated training facility, offering tailored programs to enhance the technical expertise of mining professionals. The centre will also provide long-term stable employment to skilled personnel from the local communities, including trades, service engineers and experts.

Image credit: Metso.